In today’s business landscape, providing excellent customer support is essential for retaining customers and building a positive brand reputation. Help desk software can help businesses management their customer support requests efficiently and effectively. With so many options available in the market, choosing the best help desk software for your business can be overwhelming.
In this article, we will discuss the 10 best help desk software options in the market, their features, pros and cons, and pricing plans. We will also provide some tips on how to choose the best help desk software for your business needs. By the end of this article, you will have a better understanding of the different help desk software options available and be able to make an informed decision about which one to choose for your business.
10 best Help Desk Software
1) Zendesk
Zendesk is a cloud-based Best help desk software solution that offers a range of features designed to help businesses manage customer support requests. The software provides a central platform for managing emails, chats, and social media inquiries. It also offers a knowledge base that can help customers find answers to their questions.
Multichannel support: Zendesk enables businesses to respond to customer inquiries through multiple channels, including email, chat, phone, and social media.
Knowledge base: The software provides businesses with a knowledge base that can help customers find answers to their questions.
Ticket management: Zendesk enables businesses to manage their support tickets from a single dashboard. The software can also automate ticket assignment and escalation based on predefined rules.
Reporting and analytics: Zendesk offers reporting and analytics tools that can help businesses track their performance and identify areas for improvement.
Pros:
- Multichannel support allows businesses to respond to customer inquiries from multiple channels.
- The knowledge base can help customers find answers to their questions, reducing the workload on support staff.
- Reporting and analytics tools can help businesses track their performance and identify areas for improvement.
Cons:
- Zendesk can be costly for small businesses.
- The software can be overwhelming for businesses that do not have dedicated support staff.
Pricing plans:
- Zendesk offers four pricing plans: Essential, Team, Professional, and Enterprise. The prices range from $5 to $199 per user per month.
2) Freshdesk
Freshdesk is a cloud-based Best help desk software solution that offers a range of features designed to help businesses manage customer support requests. The software provides a central platform for managing emails, chats, and social media inquiries. It also offers a knowledge base that can help customers find answers to their questions.
Multichannel support: Freshdesk enables businesses to respond to customer inquiries through multiple channels, including email, chat, phone, and social media.
Knowledge base: The software provides businesses with a knowledge base that can help customers find answers to their questions.
Ticket management: Freshdesk enables businesses to manage their support tickets from a single dashboard. The software can also automate ticket assignment and escalation based on predefined rules.
Reporting and analytics: Freshdesk offers reporting and analytics tools that can help businesses track their performance and identify areas for improvement.
Pros:
- Multichannel support allows businesses to respond to customer inquiries from multiple channels.
- The knowledge base can help customers find answers to their questions, reducing the workload on support staff.
- Reporting and analytics tools can help businesses track their performance and identify areas for improvement.
Cons:
– Freshdesk can be costly for small businesses.
- The software can be overwhelming for businesses that do not have dedicated support staff.
Pricing plans:
- Freshdesk offers four pricing plans: Sprout, Blossom, Garden, and Estate. The prices range from $0 to $99 per user per month.
3) Help Scout
Help Scout is a cloud-based Best help desk software solution that offers a range of features designed to help businesses manage customer support requests. The software provides a central platform for managing emails, chats, and social media inquiries. It also offers a knowledge base that can help customers find answers to their questions.
Multichannel support: Help Scout enables businesses to respond to customer inquiries through multiple channels, including email, chat, and phone Knowledge base: The software provides businesses with a knowledge base that can help customers find answers to their questions.
Collaboration: Help Scout enables teams to collaborate on support tickets, allowing them to work together to resolve customer issues more efficiently.
Reporting and analytics: Help Scout offers reporting and analytics tools that can help businesses track their performance and identify areas for improvement.
Pros:
- Multichannel support allows businesses to respond to customer inquiries from multiple channels.
- The knowledge base can help customers find answers to their questions, reducing the workload on support staff.
- Collaboration tools can help teams work together to resolve customer issues more efficiently.
Cons:
- Help Scout does not offer social media support, which may be a drawback for some businesses.
- The software can be costly for businesses that require advanced features.
Pricing plans:
- Help Scout offers three pricing plans: Standard, Plus, and Company. The prices range from $20 to $40 per user per month.
4 ) Zoho Desk
Zoho Desk is a cloud-based Best help desk software solution that offers a range of features designed to help businesses manage customer support requests. The software provides a central platform for managing emails, chats, and social media inquiries. It also offers a knowledge base that can help customers find answers to their questions.
Multichannel support: Zoho Desk enables businesses to respond to customer inquiries through multiple channels, including email, chat, phone, and social media.
Knowledge base: The software provides businesses with a knowledge base that can help customers find answers to their questions.
Ticket management: Zoho Desk enables businesses to manage their support tickets from a single dashboard. The software can also automate ticket assignment and escalation based on predefined rules.
Reporting and analytics: Zoho Desk offers reporting and analytics tools that can help businesses track their performance and identify areas for improvement.
Pros:
- Multichannel support allows businesses to respond to customer inquiries from multiple channels.
- The knowledge base can help customers find answers to their questions, reducing the workload on support staff.
- Reporting and analytics tools can help businesses track their performance and identify areas for improvement.
Cons:
- Zoho Desk can be complex and difficult to use, which may be a drawback for some businesses.
- The software can be costly for businesses that require advanced features.
Pricing plans
- Zoho Desk offers four pricing plans: Free, Standard, Professional, and Enterprise. The prices range from $0 to $45 per user per month.
5) Jira Service Management
Jira Service Management is a cloud-based Best help desk software solution that offers a range of features designed to help businesses manage customer support requests. The software provides a central platform for managing emails, chats, and social media inquiries. It also offers a knowledge base that can help customers find answers to their questions.
Multichannel support: Jira Service Management enables businesses to respond to customer inquiries through multiple channels, including email, chat, phone, and social media.
Knowledge base: The software provides businesses with a knowledge base that can help customers find answers to their questions.
Ticket management: Jira Service Management enables businesses to manage their support tickets from a single dashboard. The software can also automate ticket assignment and escalation based on predefined rules.
Reporting and analytics: Jira Service Management offers reporting and analytics tools that can help businesses track their performance and identify areas for improvement.
Pros:
- Multichannel support allows businesses to respond to customer inquiries from multiple channels.
- The knowledge base can help customers find answers to their questions, reducing the workload on support staff.
- Reporting and analytics tools can help businesses track their performance and identify areas for improvement.
Cons:
- Jira Service Management can be complexand difficult to use, which may be a drawback for some businesses.
- The software may not be suitable for businesses that do not use other Atlassian tools, as Jira Service Management is designed to work seamlessly with other Atlassian products.
Pricing plans:
- Jira Service Management offers three pricing plans: Free, Standard, and Premium. The prices range from $0 to $50 per user per month.
6) Freshservice
Freshservice is a cloud-based Best help desk software solution that offers a range of features designed to help businesses manage customer support requests. The software provides a central platform for managing emails, chats, and social media inquiries. It also offers a knowledge base that can help customers find answers to their questions.
Multichannel support: Freshservice enables businesses to respond to customer inquiries through multiple channels, including email, chat, phone, and social media.
Knowledge base: The software provides businesses with a knowledge base that can help customers find answers to their questions.
Ticket management: Freshservice enables businesses to manage their support tickets from a single dashboard. The software can also automate ticket assignment and escalation based on predefined rules.
Reporting and analytics: Freshservice offers reporting and analytics tools that can help businesses track their performance and identify areas for improvement.
Pros:
- Multichannel support allows businesses to respond to customer inquiries from multiple channels.
- The knowledge base can help customers find answers to their questions, reducing the workload on support staff.
- Reporting and analytics tools can help businesses track their performance and identify areas for improvement.
Cons:
- Freshservice can be costly for businesses that require advanced features.
The software may not be suitable for businesses with complex support needs.
Pricing plans:
- Freshservice offers four pricing plans: Sprout, Blossom, Garden, and Estate. The prices range from $0 to $99 per user per month.
7) Desk.com
Desk.com is a cloud-based Best help desk software solution that offers a range of features designed to help businesses manage customer support requests. The software provides a central platform for managing emails, chats, and social media inquiries. It also offers a knowledge base that can help customers find answers to their questions.
Multichannel support: Desk.com enables businesses to respond to customer inquiries through multiple channels, including email, chat, phone, and social media.
Knowledge base: The software provides businesses with a knowledge base that can help customers find answers to their questions.
Ticket management: Desk.com enables businesses to manage their support tickets from a single dashboard. The software can also automate ticket assignment and escalation based on predefined rules.
Reporting and analytics: Desk.com offers reporting and analytics tools that can help businesses track their performance and identify areas for improvement.
Pros:
- Multichannel support allows businesses to respond to customer inquiries from multiple channels.
- The knowledge base can help customers find answers to their questions, reducing the workload on support staff.
- Reporting and analytics tools can help businesses track their performance and identify areas for improvement.
Cons:
- Desk.com may not be suitable for businesses with complex support needs.
- The software may be too basic for businesses that require advanced features.
Pricing plans
- Desk.com offers three pricing plans: Standard, Pro, and Business Plus. The prices range from $20 to $60 per user per month.
8) LiveAgent
LiveAgent is a cloud-based Best help desk software solution that offers a range of features designed to help businesses manage customer support requests. The software provides a central platform for managing emails, chats, and social media inquiries. It also offers a knowledge base that can help customers find answers to their questions.
Multichannel support: LiveAgent enables businesses to respond to customer inquiries through multiple channels, including email, chat, phone, and social media.
Ticket management: LiveAgent enables businesses to manage their support tickets from a single dashboard. The software can also automate ticket assignment and escalation based on predefined rules.
Reporting and analytics: LiveAgent offers reporting and analytics tools that can help businesses track their performance and identify areas for improvement.
Chat and call center: LiveAgent offers chat and call center functionality, enabling businesses to communicate with customers in real-time.
Pros:
- Multichannel support allows businesses to respond to customer inquiries from multiple channels.
- Ticket management tools enable businesses to manage their support tickets efficiently.
- Chat and call center functionality can help businesses provide real-time support to customers.
Cons:
- LiveAgent may not be suitable for businesses with complex support needs.
- The software can be cHubSpot Service Hubostly for businesses that require advanced features.
Pricing plans:
- LiveAgent offers four pricing plans: Free, Ticket, Ticket+Chat, and All-Inclusive. The prices range from $0 to $39 per user per month.
9) Kayako
Zoho Desk is a cloud-based Best help desk software solution that offers a range of features designed to help businesses manage customer support requests. The software provides a central platform for managing emails, chats, and social media inquiries. It also offers a knowledge base that can help customers find answers to their questions.
Multichannel support: Kayako Desk enables businesses to respond to customer inquiries through multiple channels, including email, chat, phone, and social media.
Ticket management: Kayako Desk enables businesses to manage their support tickets from a single dashboard. The software can also automate ticket assignment and escalation based on predefined rules.
Reporting and analytics: Kayako Desk offers reporting and analytics tools that can help businesses track their performance and identify areas for improvement.
Knowledge base: The software provides businesses with a knowledge base that can help customers find answers to their questions.
Pros:
- Multichannel support allows businesses to respond to customer inquiries from multiple channels.
- Ticket management tools enable businesses to manage their support tickets efficiently.
- Reporting and analytics tools can help businesses track their performance and identify areas for improvement.
Cons:
- Kayako Desk may not be suitable for businesses with complex support needs.
- The software can be costly for businesses that require advanced features.
Pricing plans:
- Kayako Desk offers three pricing plans: Free, Standard, and Professional. The prices range from $0 to $30 per user per month.
10) HubSpot Service Hub
HubSpot Service Hub is a cloud-based Best help desk software solution that offers a range of features designed to help businesses manage customer support requests. The software provides a central platform for managing emails, chats, and social media inquiries. It also offers a knowledge base that can help customers find answers to their questions.
Multichannel support: HubSpot Service Hub enables businesses to respond to customer inquiries through multiple channels, including email, chat, phone, and social media.
Ticket management: HubSpot Service Hub enables businesses to manage their support tickets from a single dashboard. The software can also automate ticket assignment and escalation based on predefined rules.
Reporting and analytics: HubSpot Service Hub offers reporting and analytics tools that can help businesses track their performance and identify areas for improvement.
Knowledge base: The software provides businesses with a knowledge base that can help customers find answers to their questions.
Pros:
- Multichannel support allows businesses to respond to customer inquiries from multiple channels.
- Ticket management tools enable businesses to manage their support tickets efficiently.
- Reporting and analytics tools can help businesses track their performance and identify areas for improvement.
Cons:
- HubSpot Service Hub may not be suitable for businesses with complex support needs.
- The software can be costly for businesses that require advanced features.
Pricing plans
- HubSpot Service Hub offers four pricing plans: Free, Starter, Professional, and Enterprise. The prices range from $0 to $1,200 per month.
How to Choose the Best Help Desk Software
Choosing the best help desk software for your business can be a daunting task, given the wide range of options available in the market. Here are some factors to consider when choosing the best help desk software for your business:
1) Features
Consider the features that are important to your business, such as ticket management, multichannel support, reporting and analytics, and knowledge base. Look for software that offers the features you need to manage your customer support requests effectively.
2) Ease of use
Choose software that is easy to use and intuitive. Look for software that offers a user-friendly interface and requires minimal training to get started.
3) Integration
Consider software that integrates with other tools and platforms that you use, such as CRM, marketing automation, and social media. Integration can help you streamline your customer support processes and improve efficiency.
4) Customer support
Choose software that offers reliable customer support, such as live chat, phone support, and email support. Look for software that provides comprehensive documentation and resources to help you get started and troubleshoot issues.
5) Scalability
Choose software that can scale as your business grows. Look for software that can handle a growing volume of support requests and offers flexible pricing plans that can accommodate your business needs.
Conclusion
Help desk software can help businesses manage their customer support requests efficiently and effectively. The best help desk software offers a range of features, including ticket management, multichannel support, reporting and analytics, and knowledge base. When choosing the best help desk software for your business, consider factors such as ease of use, integration, customer support, and scalability. With the right help desk software, you can provide your customers with exceptional support and improve customer satisfaction.
